Bad experience
December 8, 2020 - Review from Apartments.com
The pricing is rising higher than what the apartment is actually worth. Thin walls, extremely loud upstairs neighbors, the carpet in my apartment is way overdue for getting changed (was extremely matted and gross when I moved in even), the kitchen flooring was peeling and is still peeling, and whoever re-painted my walls didn't seem to have a steady hand, also the wood on my bathroom door was and is breaking off. If it wasn't a rush for me to move in I would have chosen another unit, but needed a ...
place quickly. You can take the issues to the office but they basically say there is nothing they can do about it unless it was an actual maintenance issue. I have had issues with them charging me a renters insurance waiver fees of $15 / month that was drafted out with my rent, even though I had given them all of my insurance information and the rep I had given it to (supposedly was the current manager) did not add it onto my account. So for a whole year I was charged $15 extra each month, and when I had approached them about the issue and getting the money back the girl said quote " I will try to speak to the manager about it but I don't see it happening". I never heard from them about the matter again. My fault for not following up, but I take it as they don't really care about their tenants (even if they have rented from them for 3+ years). All around, not my favorite experience. As my first apartment to rent, it has definitely set my expectations a lot higher, and I will be immensely excited to move out once my lease is up this year.
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Property Manager Responded
December 16, 2020
Dear 6x5nnps, thank you for your feedback. We always aim to deliver a great experience-we take resident reviews very seriously, as they help us continue to provide excellent service and understand areas where we can improve. We'd love to discuss your concerns in more detail, but unfortunately, we don't know who you are. Please feel free to email us at residentservicestx@monarchinvestment.com to discuss how we can help solve your issues.
Property Manager Responded
February 1, 2021
I appreciate your honesty in sharing what has been your experience at our community. My sincerest apologies regarding your worthy concerns- please know that our team is working diligently to finding a successful solution. Your loyalty means a lot to us, if you have additional feedback or would like to discuss this further, please don’t hesitate to reach out via e-mail at residentservicesTX@monarchinvestment.com. We're here for you and we appreciate you.
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