Unsafe, Expensive, & Constant Stolen Packages and Fire Alarm That Tests
December 31, 2024 - Review from Apartments.com
I’ve lived here for over a year and the price doesn’t justify the constant stolen packages, unsecured entrances, frequent fire alarm tests, and ringing noise when opening your window. There have also been some car break ins reported.
The lack of safety and security cameras in the hallways and garage, in addition to getting your packages stolen from your front door at night (which I experienced this December 2024), is very disheartening. They don’t even have a completely locked mail room or mail ...
lockers. The fob activated doors are very loose and often propped open with a rock.
All the rest of the inconveniences are tolerable if it was safe: The main building with the piano/extra amenities is inaccessible for residents too. The gym tends to always have 1 broken treadmill and the amount of foot traffic in front of your unit can make it feel uneasy. Because it’s near a train station there are some suspicious people who pass by and some homeless people. The dog park area / entrance stinks all the time making walking through it nauseating as well. Not to mention the occasional neighbors blasting music and the dystopian view of staring at other units / cluttered balconies.
The few positives are the amazing & kind maintenance / cleaning team and onboarding team (Marjorie, Alyssa, Maria, Victor, and Robert). They are all extremely understanding and make this place tolerable. The process of moving in was better because of them. They did show me the unit with a squeaky ceiling fan which they eventually fixed. The rent was a good deal before they raised it 10% prior to Pasadena’s law enforcement. The pool and hot tub are nice for the times you use it, the gym can be convenient but it’s small and can get crowded past 2 people. Also not many bugs
It’s overall not extremely bad, but given next door apartments are only about $200 more a month and they have locked parcel lockers and more secure facilities, it’s just sad. I’d rather feel safe than pay for these extra amenities. I’m using an anonymous name for this review and trying to be fair, but it’s been several months of complaints between my neighbors and I for the stolen / broken into packages and they’ve barely taken some action that doesn’t quite fix the problem entirely. It’s very easy for people to tailgate inside the garage and in the “secure” entrances.
Please fix this.
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Pets must be spayed/neutered.