FLOODED WITH RAW SEWAGE- Completely Unprofessional
July 25, 2026 - Review from Apartments.com
My apartment flooded with raw sewage on February 26th, 2026 because a PVC pipe was found in their plumbing system. The entire recovery process felt unprofessional and was anxiety inducing. Watch out for unit 622. This flood happened to more than just this unit but I was told mine was the worst. Tried to get the city health inspectors to check it out. There was a test result that was negative air quality on June 1st. I guess an air quality test isn’t required to be legally safe, but if I had the ...
money I would’ve hired someone to test that place all up and over if I could’ve. There was a lot of questionable activities through out the whole process, it did not feel safe. I do not feel like my safety and wellbeing was cared for. I was told the unit was “safe” to move back into months later very unprofessionally. I was told my all of my personal belongings were “safe” to keep but I documented all of them and received insurance coverage for all of it due to the severity of the Category 3 black water flood. I was given the option to move back into the apartment that still smelled of raw sewage -or break the lease and move out of the building in 3 weeks. The timeline of when this unit was determined safe remains to be questionable. I feel like nobody was taking me seriously or genuinely cared about my experience here. I guess I’ll still have to pay full price of rent even though I’m being treated unprofessionally and there were major inconveniences the entire time since that flood. I was being charged full rent for a tinier temporary furnished unit (with no paperwork to document my time in there at all even upon request they never sent me documentation for the construction process or anything stating I can legally reside in the guest unit for almost 3 months… giving me little legal protection which is why I had to move out in less than a month with no proper notice) I moved out June 15th but they did not follow their word of refunding me for the month of June - for moving out of their guest unit much earlier than the end of my lease (originally July 10th). The front desk staff are really sweet, but Sentral is bad news. They don’t care about their residents, they care about money, - that’s just how I feel. Waiting for true compensation that equates to justice.
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