I moved in on 10/2/17 to a 2-bedroom apartment at the vineyards at trophy club. itchen appliances are old and have dirt that just won't come out. Kitchen cabinet was painted over and over and it also feels like you can never get it properly cleaned. We had heating problems twice, the heater would not keep the temperature in the apartment. The maintenance came to check but again during the night we were freezing inside. When I called the next day the maintenance guy told me they did not have a
...needed part, so I should light up the fire place if I wanted to stay warm. They fixed it a couple day after this occasion. A couple months later we had a leaking on the kitchen ceiling and I opened a new service request for it. After having to call them and let them know we had a problem, the engineer came and sprayed the ceiling with white paint, without any notice of what he would do. The paint was all over my keurig coffee machine and pod drawer. I spoke to the complex manager, Beth, and told her that we needed that fixed as I payed over $100 on my coffee machine. She asked us to bring the machine to her office that she would clean the paint out. Of course, when she returned it to my husband the paint was not out and the machine was all scratched. "If you can't live with it, we will refund you the coffee maker" she said. Well, we could not so she did refunded both. Upon move out, we went to the apartment with Alex, assistant manager, to walk around and show her everything was ok. She told us we would have a $160 charge for carpet cleaning. I could not agree with that, as we had no pets nor had any damage to the carpet in the apartment, so I again spoke to Beth about it. She was adamant and told me that if we had no pets, she could not see a reason for the carpet cleaning fee. What a pleasure surprise that, when they sent me my deposit back, I had the exact $160 amount charged there. From $300 deposit, I received back $50. Not complaining about my water bills, I know they were paid with it, but $160 for carpet cleaning after I spoke to someone is not acceptable. I even called Beth once again to ask about the carpet cleaning and her only response was "I am not responsible for quoting that, the company charged and we charged you" Well, If I can give you my 2 cents on this, move away. It looks good at first but you will not enjoy living here.
Max of 2. At The Vineyards we know that your pets are family and want to encourage responsible pet interactions for all residents. The Vineyards uses a third-party pet application service that is both simple and secure. All applicants must complete a PetScr...