Plagued with Maintenance Issues
January 28, 2025 - Review from Apartments.com
Avoid this building. There are constant maintenance issues both in unit and common areas (eg elevators constantly down). I have not had proper heat all winter. Mgmt tells me its because I have a big apartment and alot of windows -not sure what that has to do with the cold air coming out of my vents when the heat it on. I was also told to turn my heat up to 78/80 and mgmt would cover my increased utility costs which turned out not to be true as they are only covering some of the cost increase ...
despite following their guidance. I was also told by the 2nd half of january I would have my heater replaced as it was not right for the size of my apt. Now they have changed their story and have no timeline for this whatsover. I also still dont have hot water in my master shower. My balcony was damaged in the hurricane and since sept have been trying to get it fixed. I was told by mgmt it was ok that my apartment isnt comfortable since its big (what??). I was told to close all the blinds (what??) - how does that make hot air come out of the vents? Mgmt has confrimed my bedrooms are freezing but are now making excuses and reneging on their promises. I am aware of many other issues in the building as well. All I want is heat and hot water and mgmt to cover what they said they would cover - is that too much to ask. Apparently is is. save yourself the trouble and look elsewhere
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Property Manager Responded
January 29, 2025
Thank you for bringing this to our attention. We're sorry to hear about your experience. We understand how this situation could be frustrating and would like to make it right. Please contact us at nwrcares@nwravin.com so we can discuss this further and work toward a solution. At The VUE, we strive to provide exceptional property management services, and we're committed to resolving this matter.
Max of 2. $150 per additional pet.