It is with a heavy heart that I write this review. The apartment complex is beautiful and in a great location, with friendly neighbors and maintenance staff. Under better management, this would be a terrific place to live. If you read this and still choose to move in, I recommend that you document all communications with the management staff and keep detailed records of all payments. This complex was owned by 3 separate investment companies throughout my experience living here and interacting
...with the complex. While I had poor encounters with the management, I understand that they had no structure or proper guidance from the "owners."
A month after moving out, I received a final invoice with a balance due for repairs, which I was expecting. The bill specifically said to contact the office for payment instructions. When I attempted to contact, I could not get a response via phone or email. Since the bill stated that the balance had to be paid within 30 days, I went ahead and sent an electronic check and sent a note to the office to confirm when they received it. I received confirmation shortly after that the check was received and cashed.
9 months after moving out, I received a letter and multiple phone calls from a collection agency claiming that I still owed the above balance. I contacted the office, as I assumed it was a fraudulent call. The assistant property manager confirmed that the collection agency was legit, but that she had no record of my final bill or our previous email communications. When I contacted the collection agency, they said that the claim wasn't sent to them until September (4 months after I paid). They suggested I contact the office again to resolve. When I contacted the office, the assistant property manager simply said there was nothing she could do since she no longer had any of my records. Luckily, I had kept all documentation of our communications and had all the documentation proving that I paid the balance. It does not surprise me that the same person who had to ask for my forwarding address 4 times also forgot to record my last payment. Had she been a little more polite in our communications, I may not have felt the need to write this detailed review. Countless hours of my time were wasted simply because one person forgot to record a payment and refused to acknowledge and apologize for that mistake.
Max of 2. | Restrictions: None.