SCAMMMMMMMM
August 14, 2026 - Review from Apartments.com
**DO NOT WASTE YOUR TIME!!!!! Most disrespectful and insane leasing experience I have ever had.**
We were originally drawn to this complex *Low rent* renovated model apartment the spacious open-concept layout, light grey flooring, beautiful finishes, literally every girl’s dream apartment. Unfortunately, the actual leasing experience has been an absolute **NIGHTMARE**.
We applied for an apartment and **paid the application fee**. We even received a call from the leasing office confirming that ...
our application had been completed and that we simply needed to wait for approval.
After waiting and hearing NOTHING, I finally called to find out what was taking so long. That’s when we were suddenly told that **the apartment had already been taken.** Excuse me?? Mind you this was after coming every single week. for 4 weeks straight trying to receive an update on the approval status.
Apparently, the leasing agent had us apply for a unit that **someone else had already applied for.** Instead of simply admitting the mistake, he tried to cover it up by claiming that *our application was never completed.* That makes absolutely no sense considering **our payment was taken AND we were specifically told by the leasing office that our application was complete.**
Now they’re apparently trying to say we **never paid at all.** Thankfully, transactions don't just magically disappear, so I guess we'll be disputing that charge. :)
To make matters worse, when I confronted the leasing agent about the conflicting information, he actually **ARGUED WITH ME in the leasing office.** I genuinely could not believe the way I was being spoken to as a prospective resident. The man with the glasses was unbelievably disrespectful, condescending, and completely unprofessional. I honestly cannot understand how an employee is allowed to speak to people that way.
And after reading through the countless other **1-star reviews**, it seems our experience is far from unusual. I even saw a review from a resident claiming they had been without AC for **FIVE WEEKS** WHAT????
Beautiful model apartment or not, **the way a property is managed matters far more than how pretty the renovations are.** If this is how prospective residents are treated before even moving in, I can only imagine what dealing with management as an actual resident would be like.
I will also be filing a complaint with the **BBB** regarding our experience and the application/payment situation.
Read More
Property Manager Responded
August 16, 2026
Hi Jessica, thank you for your feedback. We regret that your experience at Thornbury at Chase Oaks has not met your expectations. We’re committed to enhancing our residents’ experience, and your input is invaluable in that process. Feel free to reach out at (469) 336-4006 if you’d like to discuss this further.
Covered carport with 2-3 bedroom apartments - mandatory.