worst experience--and it won't end
November 21, 2025 - Review from Apartments.com
I haven't left a review before now, but things just keep coming back up. Between no communication, not being able to find people because offices kept moving, people entering without permission, and not consistent maintenance solutions, it was the worst experience I've had with a rental company.
We had an entire month without a working washer or dryer. Instead of telling us what was being done, they gave us a key to an empty unit a few hallways away. So for the month of January we were carrying ...
dirty clothes back and forth from an empty unit even though units were supposed to come with functioning appliances. And when maintenance was coming in, they didn't always wait for permission to enter. Instead just randomly showing up and leaving no communication except for a message in the online portal saying it was fixed. But there wasn't usually evidence of anything being done
The randomly making us pay for parking was one of the last straws. There was no shortage of parking. We were already paying a substantial amount for rent. What was the purpose of trying get more money? By increasing our rent another $100, it was just annoying and frustrating in general.
The most recent issues came when I had mail that wasn't forwarded correctly. I reached out to the main office and heard nothing. After going into the office, I found out they couldn't just knock on the door and ask. The new tenet wasn't returning their calls, but I don't know if I believe they really called. I finally just knocked on the door and she gave me the mail. Then months later, I get a random message saying they have had mail for me for a long time and if they didn't hear from me THAT DAY they would return to sender. I was not able to call until after the office closed for the day, so my mail was returned. I have no idea what it was. I got 1 notification day of returning to sender.
Overall I found all the office staff unprofessional and not able to answer any of my questions without asking someone else. I'm so glad to have gotten out of Quarry trails and wouldn't recommend the rental company to anyone.
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