The management, for one, is hands down the worst I've ever dealt with. From the beginning, the woman we spoke with was unprofessional, rude, and not at all transparent about what we were getting ourselves into when we decided to apply to live here. I had been emailing her questions leading up to our moving out, and I came to find out she had been let go from the company. What a surprise. Thanks for letting me know that I was emailing no one...?
Then the front door literally wouldn't shut
...without scraping the entire side of the wall because of how poorly it was fixed.
Next, we had no hot water in our kitchen sink for about two weeks when we moved in. It was nice of her to make sure that was working before she hurried out.
The security gate stopped working twice, so we had no way of getting in to where we lived. And this so -called "security" gate lets just about everyone and their mother into the facility, so there's no point in having it. The security guards don't do anything, even though we are in a dangerous part of the city with homelessness and crime literally lurking around the corner. It's next to the Shelby County jail, but they won't tell you that when you're looking at living here.
The walls are extremely thin so you can hear everything that your neighbors are saying and doing.
Did I mention the cockroaches? Oh yeah, and they let us sit on that for a few weeks too.
And then we had a mouse that we had to buy our own traps for in order to get rid of. You would think they would’ve checked for places where any bug or rodent could enter the townhouse when they came in to spray for cockroaches.
Don't let the whole "free" wifi nonsense persuade you. No wifi. It goes out about every two minutes and when I called the company they used to get help, they told me that Uptown Square provides a wifi not meant for use in homes, and therefore he suggested we buy our own router.
Did I mention the soaking wet carpets when we moved in? They knew what time we were coming, and they postponed cleaning the carpets until right before we arrived with our furniture. We couldn’t even put our bags down on the floor, so we had to wait to move our stuff in. Were we compensated for that in any way? Of course not, it’s Uptown Square after all.
I could go on and on but let me tell you, the best day was the day I moved out of this place. Please do not give your business to these people.
Pet Deposit: $300 and monthly pet rent of $20.