We moved in less than a week after applying. Communication is quick and easy. You can even text their number. We get a response almost immediately. One note though-we were pretty desperate for an apartment, and we didn't really hide that. The apartment we toured smelled of cigarettes, and I didn't say anything about it because a) I didn't know this was the one we would be moving in and b) I was so desperate for a place to live that I didn't really care.
Next, the communal laundry facilities
...weren't originally a big deal because we were used to it at college; however, we didn't realize how privileged to have FREE machines. The laundry facilities here require quarters, just as a regular laundromat. *THERE IS NO COIN MACHINE IN THIS BUILDING.* You have to get your quarters elsewhere. Further, these machines struggle to dry your clothes. I'll split the clothes into 2 dryers, and one'll still be going when the other one stops midway. I don't have the quarters for another, especially when I didn't really get my money's worth out of the first load.
Next, the pool opened with special pandemic rules (social distance,etc). There were no amendments to the guest rule, which the sign says (and the lease) "TWO guests per RESIDENT" Resident, to me, means one person. So within our apartment we should be allowed four guests between the two of us. For my 21st birthday I wanted to see my family (3) but I didn't want us to be in close quarters, so I suggested we relax at the pool. However, I could not take all 3 of them with me to the pool alone, so my boyfriend (2nd resident of the apartment) came along to have 1 of my family members as his guest. However, as soon as we get to the pool, one of the ladies in the office comes out and tells us that the rule is 2 guests per APARTMENT. We tell her that's not what the sign says (which is a metal sign, not just a laminated construction paper) she comes and looks at it and says sorry, the rule is per apartment. Not to mention there were only two other people at the pool before us. It wasn't a crowded day.This put a pretty big damper on an already limited birthday celebration. I personally felt like these rules have been inconsistent with other behavior I had seen, i.e. people going to the pool after the office had closed (which was when the pool was supposed to be closed).
Last, the signs indicating what building is what are so small that most deliveries deliver to the wrong apartment or spend extensive amount of time finding us.
Max of 2.