I would not recommend living here.
From the application process to now, just three weeks after moving in, every single day has been a struggle. The main issue is property management. Communication with the leasing office is terrible, no one is on the same page, and there is a complete lack of organization and accountability.
When I toured the building, I was greeted by a friendly leasing agent and everything looked great. The amenities, pool, and exterior are beautiful, and the apartments appear
...updated. That is where the positives end.
During the tour, I was shown a specific unit with a specific floor plan. I was told the actual unit I would be renting wasn’t available to view, but that it was the same layout on a different floor. I applied based on that information.
On move-in day, I was given a completely different apartment with a completely different floor plan. Nothing fit. I went to the leasing office and was told I would need to do a unit transfer. Within my first week of living here, I had to hire movers again to move all of my belongings from one floor to another. None of this was refunded and it was entirely out of pocket.
Since then, it has been constant miscommunication. One person says one thing, another says something completely different. No one takes notes, no one tracks ongoing issues, and every conversation feels like starting from scratch. I’ve spoken with at least six different staff members, and nothing ever seems fully resolved.
To make matters worse, one of the elevators has been broken for months, trash is frequently left around the parking lot, packages are stolen from the mail room and basic property management standards are not being met. I received threats of eviction notices, voicemails and phone calls even though I was told to wait for my refund. It is almost mid January and my problem still has not been resolved. I will follow up again today to see the update on my account.
Overall, I am extremely unhappy and disappointed with the experience and the level of customer service. I am in the leasing office far more than I should be for a brand-new lease. I would not recommend living here.
Max of 1.