Concerns about resident safety and emergency
July 8, 2026 - Review from Apartments.com
I have lived at Wallingford State Apartments for less than 30 days, and unfortunately my experience with their after-hours emergency service has been extremely disappointing.
I accidentally locked myself out of my apartment after the leasing office had closed. I immediately called the after-hours emergency number, and the dispatcher informed me that the on-call employee was paged multiple times. Despite those attempts, no one ever responded or returned my call.
While waiting, my phone battery ...
died, and because I couldn’t get any assistance, I had no choice but to walk to a family member’s home late at night.
My biggest concern is resident safety. If this had been more than a lockout—for example, if I had accidentally left the stove on or another urgent situation required immediate access to my apartment—the lack of response could have made an already stressful situation much worse.
I have filed a formal complaint with management and requested that this matter be escalated for review. I hope the property addresses its after-hours emergency procedures so other residents don’t experience the same situation.
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