Good experience overall
July 24, 2022 - Review from Apartments.com
I lived here for two years. Rent has increased with each renewal proposal but that was expected with market conditions.
- Staff -
The maintenance team is very responsive, quick, and professional. Talking with management has also always been a pleasant experience. There were a number of 'surprise' visits into my apartment; adding new modems, testing something in the air, random inspection, etc., but proper notice has always been given and the frequency of these has cooled down.
- Quality -
The ...
kitchen is too small and amenities are lacking for the price point. Aesthetically, renovated units are nice but it has old bones, and it shows - particularly in the bathroom and kitchen. Old & brittle wood in cabinets, flaking bathroom tile paint, inconvenient pedestal sink, a number of building-wide issues with water (water was often turned off for hours to address these), poorly-insulated and flaking windows, etc. It's livable - just know the modern appearance of the unit is largely a facade.
- Facilities -
Mail room is usually a mess (for what mail actually gets there - front entrance is a secured entrance and Amazon does not use an entry code, so packages are often left in the entryway). If they do make it to the mailroom, packages are seldom organized. Management could improve this by explicitly labeling cabinets for delivery workers.
Trash tends to overflow.
Gym, pool, and free coffee are nice perks and they are well-maintained.
Parking is tricky on certain days/times, but I never had to park more than 2 minutes away (I would recommend purchasing a covered spot if available to guarantee a space, particularly for the winter months). Many instead choose to park illegally on property, which can sometimes be inconvenient/annoying.
Water pressure (at least in my unit) is amazing. There is plenty of hot water as well - never had an issue with that, unless they'd turned it off for maintenance.
Location is good, albeit a little inconvenient as far as shopping goes. Not a lot of crime that I am aware of, and Heritage Hill is pretty to walk through. Grounds are well-maintained, with the exception of what was at one point a communal garden. It's a bit of an eyesore at the moment but I like the idea.
There are a number of carts sitting in entryways that are really helpful when moving in/out.
Overall, I would recommend Waters House, provided you are not on a tight budget. It is not the best bang for your buck but the staff make the experience generally positive.
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Max of 2. We are dog and cat friendly, some restrictions apply. 2 pets total. Two small dogs or 1 dog up to 100lbs. Please call for details.