Repair process and communication need improving
September 19, 2025 - Review from Apartments.com
As a current tenant, I would suggest others proceed with caution here, as there are likely better options within a similar budget range. In my personal experience, although repairs are eventually made as I request them, the process is exhausting. Staff generally initially respond with an outright denial of the issue at hand. After that, work orders that do not address the issue are "completed". The amount of effort required to have a reasonable request completed is not worth it. The buildings are ...
old, and if you're looking for a peaceful and quiet environment, this may not be a good fit. Currently, my AC ductwork creates noise so loud when it switches off that it can be heard through my earplugs three floors above the HVAC. It's been impossible to get a refreshing night of sleep when you are woken up over 20 times during a night. However, even if this repair request is eventually completed, I would hesitate to recommend WH without first seeing sustained respectful communication to tenants. If and when I do, I will update my review with honest information. If one has the budget, you might be better off taking your hard-earned dollars elsewhere where you will have true peace of mind and experience better communication with staff.
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