Horrible experience when Avenue 5 took over!!!
June 28, 2024 - Review from Apartments.com
I want to start by saying that my experience at Whitney Uptown was absolutely fine while Lincoln Apartments was the Property Management group.
When Avenue 5 came in mid-way through my lease, they made life incredibly more difficult. Elevators constantly not working, flooded staircases, fire alarms going off at random hours of the night, lack of parking validation codes for guests in a crowded Uptown neighborhood. The list goes on and on.
What made me the most upset, was when Avenue 5 came in ...
and completely re-coded the key sensors in order to use their own fobs. The problem was that the guest key fobs that I purchased at the beginning of my lease for friends and family to use (especially in case of emergency), were suddenly inactive. When I asked if I could substitute my old extra key fobs for new ones, the front desk told me that "it's not our problem" and that I was out the money that I had JUST spent on the guest fobs. They wouldn't even reimburse me! I contacted Avenue 5 corporate twice, and was ignored. Just a classless company overall.
To top it off, early one morning at 7am there was serious inclement weather in the Dallas area, including a tornado warning, hail, and 70 mph winds. Our power flickered off for a brief moment and then came back on. In that second without power, someone got stuck in the elevator. The other people in the lobby with me heard the person stuck and called the fire department to help get that resident out. The whole time, there wasn't an Avenue 5 employee OR any of the 24 hour security officers that Avenue 5 loves to talk about.
Simply put, Avenue 5 couldn't care less about you. If they ever sell Whitney Uptown, it's a great place to live. But until then, stay FAR, FAR away!!!
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