William Flats Apartments

needed maintenance attention before our move in were not fixed. The property manager at the time promised that he'd "send his boys" to fix them. It's now 5 months, and nobody has come to fix the issues. In fact, none of the "boys" including the manager himself works here anymore. They've left the company. Repairs take forever. I've had to cancel one that took weeks. These are minor and cosmetic issues that do not bother us. However, I feel compelled to leave a review concerning genuine repair requests. I was locked out of the building on the wintry weekend of 01/24/26 because the entrance door code had been changed. We did not receive any communication about this change. Being a weekend, my call to the office for help was directed to the emergency number. The dispatcher called the emergency contact person multiple times but they were unreachable. I stayed in the cold for more than one hour! Nobody showed up. And nobody reached out to me to follow up on this. Our toilet constantly backs up but we've been able to fix it using a plunger before. But today, Friday, 01/30, we were unsuccessful. We reported this to maintenance after 4pm because it's unsable. Ashley, the new manager, was quick to let me know that they're not able to help with the issue because they have other work orders that are pending for the day. She said that the best she could do for us is to make a work order for Monday! Being a 1 BRM unit with one toilet with two people living here, I asked her what we are supposed to do until Monday. She insisted that she could not help us and then added that alternatively, we could contract a plumber to fix the toilet at our own expense! I want to believe that the management is doing the best but tenants pay to receive a service. They pay to receive a good service. Unfortunately, service is nonexistent at 15 William. Though lacking in management and service, the apartments are beautiful.

application process when I was getting three different credit scores from three different apps on my end and a completely different score when they pulled my report. However, the leasing manager, Allen, was incredibly patient and kindly ran my report again (a few times actually). Can't thank you enough, Allen! The management company and office appear to be legitimate and professional, with a lot of communication between management and tenants. A few mornings, as I left for work, I noticed the company truck parked out front along with a gentleman in uniform displaying the company logo entering the building. I think it's Tek from Maintenance. I like to see that; it indicates the landlord values and maintains their property. I absolutely love the modern rustic interior aesthetic here! I just have one suggestion; you guys should rotate the sofa so that it’s in the middle of the lobby, facing the elevator and aligns with that second column closest to the mailroom. It would look better ; ) Overall, I am very pleased with the building and the staff. Everything has been going smoothly so far!