Worst customer service
October 24, 2022 - Review from Apartments.com
I lived here in two different places for over 6 years. Both apartments were fine, but if you expect customer service or compassion from Avalon you will be sorely mistaken. They will nickel and dime you every chance they get. You're not a human to them, just a bank account. I had to pay an exorbitant lease breaking fee when I left (which it sounds like I did just in time considering they raised rates ridiculously on their OLD '90s style apartments). Both times I moved out of my apartments they ...
charged for carpet damage, over $700 both times. I didn't mind the first time, as my cats had done some damage and I was expecting it. But the second time was not that bad, and in the same building where we lived, they were tearing out carpets as people were leaving regardless of condition so that they could install laminate flooring. I didn't think I should have to pay a carpet repair fee for something they were going to do anyway, but they apparently didn't agree. Not to mention our air conditioning broke every year we lived there and needed repairing multiple times, the courtyard is full of screaming children 80% of the time, and the gym you're paying for is basically a closet. If they're trying to raise prices to make it comparable with Downtown Crown amenities they are absolutely delusional. Oh and I almost forgot my favorite story, about how on my honeymoon I tried to pay rent as I usually did online, and it turned out that my half of our previous rent payment didn't go through (I was less than a month out from my wedding during COVID and extremely stressed and must have gotten distracted before I went to the confirmation screen). Rather than sending me a courtesy email to remind me to pay (I had no idea I hadn't), instead they forwarded my account to collections and subpoeanaed me! When I tried to pay my outstanding balance online I couldn't, and then when I paid over the phone they had the audacity to charge a $75 "convenience" fee. Nothing about Avalon is convenient or customer service friendly. I wouldn't wish living at this apartment complex on my worst enemy.
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