Pretty okay. Good for the price.
May 3, 2021 - Review from Apartments.com
I've lived at Middletowne apartments for 2 years now and this is my honest review.
Pros:
• Price is hard to beat. Good rent for the area with utilities (water/electric/gas) included in a flat rate, which is nice.
• People who work in the front office and nice, friendly, and helpful!
• Quiet. Not much noise, the walls are thick. I rarely hear the neighbors.
• Maintenance is fast and responsive. Usually resolve issues quickly.
• Within walking distance of Laurel Shopping Center. Lots of stores and ...
restaurants nearby. Also there is a nice community park and lake.
Cons:
• Leaking. I've had multiple problems from water leakage. A few times water has dripped through my ceiling in the kitchen and in my bathroom. However, it hasn't been much if a problem overall and maintenance is quick to respond.
• AC and heating is old. There is no thermostat in my apartment. The built in HVAC leaks water all over my balcony in the summer. Also rattles and makes noise (so loud it sometimes wakes me up at night). Adjusting the temperature is tough. The AC is very cold and the heat turns the apartment into a sauna.
• PACKAGE THEFT. Middletown gives you a tiny mailbox. Any package that doesn't fit in the mailbox gets held at the front office until you pick it up. HOWEVER, during covid they stopped holding packages at the front office. Instead the mailmen leave them sitting in the hallway in front of your apartment door. I'VE HAD 6 PACKAGES STOLEN. Some within an hour after they were delivered. If you aren't there to pick it up when it arrives chances are it'll be stolen before you get home. I've lost lots of money in packages because of this and Middletown has done NOTHING to help me. They refuse to allow packages to be held at the front office. So now I only send my packages to a different, SAFER address.
• No in unit washers/dryers. Laundry room is on the first floor and the units are old. It'll cost you roughly $4 per load of laundry. Also on multiple occasions the washing machines have malfunctioned and left my clothes soaking wet.
• Internet outages. The first year I lived here I had zero problems with the internet. Second year is when the problems started. There have been frequent internet outages sometimes lasting as long as 4 hours. For a while it was real bad and happening almost once a week. I work from home and rely on the internet for my job, so frequent internet outages is a real problem for me!
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Property Manager Responded
May 13, 2021
Thank you for sharing your experience and we appreciate you taking the time to leave a review with Middletowne and the Dona Apartment Homes. We are grateful to hear that you had a great experience with our helpful staff, the location, and the quietness of our community. We are so sorry to hear that you are not happy with the other aspects of your experience living in our community. We welcome all of our residents to offer suggestions, so please contact our Community Relations Department at communityrelations@smcmail.com so we can address your concerns further.
| Restrictions: None.