We lived here for about a year with our 2 girls. We always paid on time and never had any complaints. A month or so before our lease was up, our payment didn't go through because of a glitch in the system and they charged us around $200 for a late fee - I had a confirmation number and it was paid on the 2nd of the month. I was given the go around regarding waving the late fee. I spoke with someone off site who told me they could wave it but I'd have to speak with the office. I called the office
...and was assured they could and they'd get it handled. A couple weeks later, I went to check it was off on the portal and it was still there. I called back to the office and spoke with someone else who then told me they couldn't do that but gave me a number to someone who could. I called that number and the guy straight up told me they probably just don't want to deal with me so that's why they sent me to him and that he couldn't help me, it would be the office. I eventually got tired of the back and forth so I paid it knowing I would be moving out in the near months. So fast forward to moving out... I called the office to ensure everything we needed to do was being done. I was told we wouldn't need to clean the apartment because they have people that come in and do that (we did it anyway as a courtesy). A few months prior, we had a walk through where we were told everything looked great and it didn't appear we would have anything charged back. The main things they said they looked at were paint, floors, bathroom and holes in the walls. We were told there were no major holes in the walls and the paint, bathroom and floors looked good. Well, now that we've done the move out inspection, suddenly everything is wrong. Not only are they keeping our whole security deposit, but now they are charging us MORE on our portal on all these things that were okay a few months ago. Living there we had no issues, however, moving out, they are the worst people to deal with. I guess this is one last attempt to get all the money they can from us. I do not recommend this place.
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