The maintenance staff has been very accommodating
May 1, 2025 - Reseña de Apartments.com
I have been living in a three-bedroom home at Alden Ponds for over five years now. I have found the maintenance people to be helpful in almost every situation. When help is needed, they are usually able to respond in just a few days, or more quickly when the situation demands it.
This week I stopped at the office to tell them of some replacements needed. If it's something simple, I can take care of it. But this time, I needed help. My living room has a 15 foot ceiling and one of the three ...
spotlights was burned out. I couldn't believe Richardo was able to get that tall stepladder inside the front door. He quickly scampered up and removed the spotlight, but the replacement was of a different brightness than the others. I'm not sure I would have noticed the difference, but Ricardo didn't want to leave it like that. He rushed back to storage and quickly returned with two matching spotlights, which he installed. Then he dusted everything off and turned his attention to the kitchen faucet.
He was able to identify the leak, which was due to some corrosion. He quickly went back to storage and found a matching fixture that was new. He had it installed in no time. Ricardo moved so fast it made me tired! I thought it was worth telling the office managers what a superb job he did.
This is one of the reasons I like living at Alden Ponds.
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