Doesn’t even deserve a 1 star
April 11, 2024 - Reseña de Apartments.com
Very unprofessional! The manager in the front actually had her assistant bring the keys and quit the day I was filling out my application. I went all over town to get everything she needed and still didn’t get the apartment. She had me thinking I was about to move in then she stopped responding to phone calls stating she had been so busy. I even emailed corporate and that’s the only reason she returned my call,awful! I returned to get all of my paperwork with important information on it and let ...
her keep the little application fee. Terrible communication!!!
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Property Manager Responded
May 1, 2024
Here at Brentwood Landing, we do not currently have an assistant and want to make sure that you are referring to the correct property. We hate to hear about your recent experience and want to ensure you are aware that Brentwood Landing, just like other apartment communities have policies and procedures that we must follow to make sure we provide the best community for our residents. If for some reason you were not approved, that is not a decision that is made by the manager or even corporate...it is solely based on the background checks, rental and credit history and we must abide by those guidelines.
If you would like to discuss this matter further, please do not hesitate to reach out. Thanks!
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