Clown town
April 25, 2026 - Reseña de Apartments.com
The oven in the unit has been broken since before Easter. Despite being told it was repaired, it still does not work, raising concerns about the accuracy of maintenance reporting.
There have also been repeated issues getting basic lease information, including prorated rent for move-out planning. Requests have gone unanswered or unresolved, and no written confirmation has been provided despite multiple attempts.
Communication from the leasing office is consistently unreliable—calls go ...
unanswered, messages are not returned, and the office is often unavailable during posted hours.
Overall, there is a clear pattern of poor communication, lack of follow-through, and delayed maintenance resolution. Residents should expect better.
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Property Manager Responded
May 4, 2026
Thank you for sharing your feedback and we sincerely apologize for the experience you've had. A broken oven since before Easter, inaccurate maintenance reporting, and unreliable communication are all completely unacceptable and not the standard we hold ourselves to at Britton Woods. You deserve timely repairs, clear information, and a team you can count on — and we have fallen short of that. Please reach out to us directly at 614-412-2301 so we can address each of these concerns personally and get everything resolved right away.
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