on Feb 24, 2021, I had a major plumbing issue that sort of sprung up out of nowhere. I tried to fix the issue on my own, but was unable too. Fortunately, it was during the day and I was able to call Amber, who reassured me that things would get taken care of, while also helping to calm me down, as I was in quite a state of alarm regarding the issue. She out a call out to maintenance and within hardly any time at all, I jad a knock at my door. It was Rene, with plumbing tools in hand ready to help
...me out. Now, I had made such a mess at trying to fix things without the proper tools, that I wasn't in a state of mind to allow Rene to just do hos job. I said that I could do it if he just gave me the tools. But he was very professional, as it was clear that I was in a state of storts about the whole issue. He was light hearted, kind, incredibly professional, quick, effective, efficient, tidy, gracious, and once again, incredibly professional from the time he entered my home, until the time he left. He did nothing to add to my anxiety from having already tried my hand at fixing the plumbing issue, he just did his job, and was so kind and professional--I felt like had it been anyone else, things could have gone differently. I really don't know how to convey his level or both professionalism and pose and emotional awarness, which was not at all required of him by any means. To say Rene "went above and beyond" would be to undermine his work ethic, kindness, compassion and professionalism. The same goes for Amber, as they both really took care of me as though I were family. Things were handled perfectly, on both their parts, in every aspect, and I'm really grateful and appreciated. Thank you Rene. Thank you Amber. --Camden Farmers Market resident building 23.
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