Still Waiting After a Week Without a Fridge
May 6, 2025 - Reseña de Apartments.com
I’ve been a resident at Cason Estates since November 2020. Rent has steadily increased every year—predictably so—but without any noticeable improvement in service. If anything, service quality has declined to somewhere between average and below average.
Maintenance issues have been a recurring theme throughout my stay. Wear and tear is understandable, the real issue lies in how slowly and inefficiently problems are addressed. They may be understaffed but that would raise questions due to the ...
amount of rent we pay.
Most recently, on April 29, 2025, I had noticed that my refrigerator was making strange noises. By the next day, it had stopped cooling and freezing food entirely. Everything in my freezer was mostly thawed and there was a lot of moisture in the freezer. I immediately submitted a maintenance request on April 30.
It is now May 6, and not only has the issue not been resolved—I haven’t even received an actual timeline. Although I was informed that the maintenance crew have to work on who submitted their requests first (which I have no problem with). Nevertheless, I do have an issue with not having a refrigerator for this many days. Meanwhile, I’ve had to buy a cooler and make daily trips for ice just to keep my food from spoiling...
I didn't give it a 2 star for things breaking. I gave it this score due to the poor response times to address issues.
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Max of 2. $250-$500 2 pets max.