Bad management
December 15, 2019 - Reseña de Apartments.com
Very bad experience even before renting. The leasing agents are super aggressive and threatening.
We had a tour appointment at 11 am. We received a call 10 mins before by the leasing agent (Melina) telling us if we don't come there "exactly" at 11, they will not tour us. We requested if we could be 5 mins late and the agent said then they won't show us. So we rushed to reach there "exactly" time.
When we reached the leasing agent (a guy) was occupied and didn't serve us for 10 mins. When we said ...
sorry but you had asked us not to be late, one of the agents told to the other "these guys are being pushy, can you please take them"
Even after being called 'pushy' we were ready to tour. Then in a very non interested way the agent (this time Melina) starts serving us. We clarified that it's 11.15 now and we were told to be here exactly at 11. Melina then says it's not our fault that the agent was busy when you came because he was supposed to show you. Rather than apologizing, she said it's your duty to be here on the time. We were obviously not happy, having made to rush to reach on time and now being told it's ok you had to wait.
Then the other leasing agent also came out. He started saying we are not going to show you now. They both started threatening us, told us to get out and even threatened to call the police on us. It was very insulting and rude.
By the way, when we reached there, one of the residents was there complaining how 2 of his packages recently had been lost (one from package locker and one from his house) and some issues with maintenance staff too. The leasing agent was super rude in dealing with him too - telling him that it's not their problem he lost the package, they have never had such complaints before so it's only him and that he can't do anything about it. It was quite shocking to see how they were dealing with a current resident too.
We have seen atleast 20 units during our search till now and I must say, this is the WORST experience ever!!! These guys had no sense of customer service and relationships and felt like they were doing us a favor by showing us a unit.
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