Poor management lacks communication with current and potential tenants
June 24, 2025 - Reseña de Apartments.com
Currently in the process of getting an apartment here and the process has been terrible once the application goes through. Office never answers any of their phone numbers, isn't open when they say they're open, and they don't even work in person! They leave you in the dark for everything and don't reach out to you, making the process even more of a headache.
Heaven forbid they answer their phone, they give you attitude and hang up on you. Their process to go from application to moving in is ...
confusing and they don't explain anything. I'm regretting even going through with the rental at this rate.
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Property Manager Responded
June 27, 2025
Hello, We’re very sorry to hear about your experience so far. This is not the level of service we strive to provide. We understand how it may be challenging during the application process can be when communication falls short. We’ve restructured our business model to improve communication and the overall leasing experience. Please reach out to us directly at 510-800-6209 or Cityview@essex.com so we can personally assist you and help make things right. Thank you for your feedback, t's important, and we’re working to improve. -Gabriel D. Portfolio Sales Manager
Pets must be spayed/neutered.