The front gate has only worked for a combined total of one or two months out of the nearly two years we have lived here, and usually only for a week at a time before breaking again. On top of this, they charge 75 dollars for replacement RFID cards even though these cards cost about 1 dollar online and take seconds to program. Considering how much we pay in rent, it does not feel great to be nickel and dimed on basic items like this.
The front desk staff is often unhelpful and occasionally rude.
...When I was overcharged for rent after renewing our lease, they argued with me for 45 minutes insisting it was my fault, when it turned out to be a mistake on their end. There was another incident where Dominique believed my wife was speeding and decided to get in her personal vehicle, follow my wife home, and yell at her. This is completely inappropriate behavior. Aside from these issues, every time we have had a problem, the staff has been unable to resolve it, and I have always had to escalate it myself. They frequently say they will follow up, but they never do. The burden is always on me to continue reaching out to fix the issue.
Alisha is the exception. She is very helpful and professional, but it is not always possible to deal directly with her.
The AC unit in our apartment is extremely old and has to run almost constantly just to maintain a temperature of 72 to 74 degrees. This results in exceptionally high electric bills of over 250 dollars some months, which is unreasonable for cooling a one bedroom, 900 square foot apartment.
The AC unit also has mold inside it. Maintenance came and cleaned a few vents but did nothing to address the mold inside the unit itself, so it came back within a week.
Some of the maintenance staff do not speak English, which makes it impossible to communicate problems. I once tried explaining an issue with our closet to a staff member, and he simply said “no English” and stared at me. He did not attempt to get a translator or offer any solution. In healthcare, when a patient does not speak English, we provide all necessary translation services so they can receive proper care. As a paying resident, I should not have to be the one accommodating this; the responsibility is on the service provider.
Trash frequently piles up outside the trash compactor. While this is partly due to residents not knowing how to use the machine, it results in large amounts of trash spilling onto the sidewalk at the entrance of the community, which loo
Pet fees and rent are per pet.