Living here was a terrible experience. I had roaches and when I notified the office they did nothing to help. They claimed to send out an exterminator, but I never saw, heard, or was notified of one entering my apartment until 9 months into my lease. I ended up having to throw out a lot of furniture because of how bad the infestation had gotten, and they refused to help in any way.
They tried to trick me into signing another year lease when I wanted to add my brother to the lease for the summer
...after he moved out of the dorms. They said that the only way I could add him would be to sign another year lease (at a higher monthly rent). They only allowed me to add him after I called corporate and told them that the reason I did not want to live there another year is because my apartment was infested with bugs. After they realized the conditions I had been forced to live with, they did not require me to sign another years worth of a lease.
They did not accept my friends notice to vacate, after written notice was given and a form was signed, only when the next months rent was due did they tell him that his guarantor had not signed the form to vacate, even though it was not disclosed verbally or on the lease that all parties (including guarantors) have to give notice, even if they don't live there. So even though he has given written notice and signed a vacate form, he owes them another month of rent, because they decided not to say anything or follow up until it benefitted them.
On top of these specific issues, the trash is always overflowing, the parking lot has holes and cracks everywhere, and they poorly enforce picking up after pets
Max of 1.