There's so much mismanaged potential here. I recently moved in as well, and after waiting for MANY months to do so - find myself very disappointed and wishing I had moved to Fusion. The units are beautiful, as well as the courtyard area that houses the pool, fire pits, and lounge areas. However, I find myself the most disappointed at the lack of customer service. They were communicative before we moved in, even with the many setbacks of our move-in dates due to construction delays. Now it seems
...as though we never hear from anyone that we actually live in the building. There's no communication about anything other than what you cannot do.
None of the common areas are open - can't go to the gym, can't sit outside at the fire pits, can't go outside on the patios on the levels that have them. The leasing office is still next door which doesn't make sense how we can live on the floors above the one their office will be in, but they're not in the office. It is very difficult to get into the Icon building - people see you standing there calling the office and will not open the door for you. We do not have access to mailboxes because there is an unheard-of shortage on mailbox locks. They said they would call us when we have mail and I have never received a call. Thank God for being able to see my mail via the USPS service otherwise, I would never know I had mail to pick up.
We are paying to park in the garage that is wide open and not stopping anyone who shouldn't be parking there or not paying to park from doing so. Residents prop doors that should remain locked open facing waterside drive all the time which is a safety issue. And the trash is just awful. No one is regulating the trash. When the construction is finally complete and they take their dumpsters, this community is in for a world of hurt. We pay too much money for there to be closets of trash where the trash chutes are.
I just expected more from a luxury apartment in downtown Norfolk. I expected the property management to let us know what is going on - what's the timeline for completion on the building? When will there be a maintenance person to actually come and fix the issues people have let them know they have? If there was an emergency, I don't even know who to call or what number to dial. If we can't get maintenance during the day, what does that look like for an emergency after hours? We're paying far too much for that kind of customer service. It's very disappointing.
Property Manager Responded