Where do I begin.
When I applied for this apartment I had to continuously reach out for updates. In addition, response time or processing time took almost a week and other locations that I were considering were able to some how get me approved in the same day or the following.
She also had to collect my proof of income 5 times because she did not believe my salary. Even my employer was annoyed by how many times she requested the same document. Calling and calling and calling for something
...that you already have. I did not understand that. I had to give her two months of income statements, like why are you clocking my pay. You have all that you need. I dont know this place is real bright and beautiful but its mostly a facade.
When finally approved and ready to pick up the keys, nothing was ready. Ironic because I was scheduled to meet her earlier that day then was actually able to arrive. Things should have been ready since she was so "thorough". I had to wait for someone to come and give her the keys. Before we can have keys and see the apartment for the first time, Emily suggested that I sign the leasing documents. um NEGATIVE> and def a turn off.
To pay for my rent for the first time, I realized, No one ever advised me on how to do this. I called 3 times and got the same result. Had to walk over twice because the information was not correct as my name was not even spelled right in your system. VERY INTERESTING
Finally able to log in to the online portal to pay....the system is down. So paid by money order, clearly I can't rely on your system. Can you?
In terms of the product purchase, my bathroom sink is leaking/stopped up. The screen door to my patio has a broken handle and these are all things that were discovered upon moving in.
There are roaches, luckily I bombed and I have my own exterminating procedures. However, I know without them it could be infested because I just find them dead on the floor. How lovely. (but it could be worse)
Last but not least, I do not have access to my mail. Someone tried to break into my mailbox and I brought this to their attention two weeks ago. I spoke to a Maintenance man, who told me it would have been taken care of YESTERDAY.
I DO NOT UNDERSTAND WHY THIS IS NOT A PRIORITY BECAUSE I NEED MY MAIL!
Max of 2. Pet fee and rent is per animal. No exotic animals are allowed.