Well, well where should i start with my review. Should i start my review by explaining about their "Roaches" infested apartment, should i start my review by telling about the worst possible response you get when you contact them (or) should i start the review by explaining how we fell sick and the response we received when contacted them. So long story short, this apartment is infested by Roaches, yes German Roaches. Called them on Oct 16 to explain the issue, no response. Called repeatedly - no
...response. Finally was able to speak with them on Oct 21. They sent a pest control guy on Oct 23rd. Sprayed the apartment and guess what - No Roaches died (may be couple of them dies) and they spread all over my living room, couch, bedroom and bath room. Called them again from 24th Oct - As usual no response. We fell sick and consulted physician. After doing some tests doctor told diarrhea caused by Salmonella bacteria. So as they are not responding on phone anytime, created a service request on their online portal - No response. On November 2nd they marked their request as resolved. LOL, called them to know the reason. No response. Finally on November 4th was able to speak with Calene and explained her the situation, she said followup pest control was scheduled on 11/08, so the issue was marked as resolved, LOL again. She seemed nice but ultimately asked us to contact their property manager. When emailed Jaclyn and explained her about our severity of health problems and told her we were planning to move out by end of November as we cannot live anymore in this apartment with Roaches. She then argues that it will be a lease violation and i need to pay 2 months rent as lease break fee. Clearly they violated Massachusetts Health and Safety Codes 105 CMR 410.550 as their lack of ability to handle this issue with Roaches and caused us health complications and demanding a lease break fee.
Property Manager Responded