Terrible experience! Wish I would've read the real reviews here before!
December 1, 2022 - Reseña de Apartments.com
Most unpleasant living experience so far. We've been living at this property for about 3 months now and the only reason we're still here is for the location and proximity to our workplaces!
The issues start with the apartment where there's constant loud banging noises coming at odd hours seemingly from all sides, from loud neighbors and perhaps triggered by heat or plumbing in some way. We've recorded this and even tried reporting to the leasing office, where instead of taking responsibility and ...
providing a resolution, the manager quite rudely implied that we're exaggerating the disturbance because "he's never heard of such complaints".I had to correct him by explaining that any stomping noises from our upstairs neighbors would only affect us directly under them and nobody else. There was no resolution, no followup and the issue persists.
Second - valet trash is the mandatory service that was added on at a charge of $30/month. One would think this should eaae your life and not add more work to the resident. Wrong! They have strict rules for how the trash and recycle is to be kept out and they never accommodate if a piece of paper or a cardboard box is not flattened. Instead they'll leave a note on your door citing a compliance violation. So be prepared to pay for a service that's most likely not going to serve you and add more work instead. The garage access door is supposed to be secure and fob-locked; but it's basically been broken for months and nobody cares about that. There's people smoking and leaving behind cigarette butts in the garage all over the parking spots; but management never looks into that. One time, we almost got rammed into by a truck going upwards of 15 mph INSIDE the garage. The manager seems to have all the time in the world to put up 'eviction/demand for compliance' notices on resident's doors because they left an Amazon box "unflattened" but won't bother looking into real issues in the community that directly affect the residents.
We have lived at several professionally managed properties in the Denver area and have never had such an awful experience overall. Except for the one nice lady at the leasing office who has on occasion gone our of her way to help out, the manager and other associate are plain rude and condescending.
This is my first experience at an IMT property, and is definitely going to be the last!
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Property Manager Responded
December 27, 2022
We are sorry that you have not had a positive experience in our community. We ask that you reach out to our team directly so we can resolve any issues you may have. Thank you.
Max of 1.