Overall, I enjoyed living here. The amenities are amazing! The fitness center is top notch, I have yet to see an apartment complex with one that is comparable. The apartments themselves are nice, most are remodeled, the view on the west side is spectacular! Jonathan and Dee are awesome to work with, really helpful and nice, I highly recommend requesting them if you ever need assistance from the front office.
The reason for the 3 stars is because I originally lived in a two bedroom, but was
...looking to downsize in Kellogg Square. I contacted the office in April (lease ended July 31st) about what the process is for transferring in-house. After multiple showings, contact with multiple people in the office, and handing in my transfer request form with deposit, I was told I could only hold an apartment for 30 days (I handed it in, in the middle of June). The hold rule was never told to me until after they were processing my transfer request and I had been inquiring about the process since April. They gave me the option of another apartment (which would not change my move-out/in dates and the '30 day hold' rule, so it made no sense to offer those when I still can't hold the apartment longer than 30 days) or wait the next 3 weeks in hopes that my chosen apartment didn't get taken. The whole thing felt like they were saving that apartment for someone else (it did get taken during the 3 weeks) and trying to push more expensive apartments on me, which all the apartments they were offering were more expensive. It felt like I was being scammed and I wasn't interested in a more expensive apartment that looks the exact same. It may have just been that those apartments were the only available and the whole thing could have been as simple as miscommunication on the part of the office. It definitely did not feel right and I feel the assistant manager could have handled it better than she did when she blamed the leasing consultants.
Max of 2. Deposits per apartment, fees per pet.