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October 11, 2025 - Reseña de Apartments.com
Legacy at Hayward has always been a great place to live. Unfortunately there has been some drastic changes in management that have really negatively impacted our experience. With the previous management any requests or questions were responded to in an extremely timely manner. We had previously asked to move to a different unit, our request was responded to in less than 4 days. We have recently asked for a unit change again and I haven’t received a response in about a month. There are absolutely ...
no potty stations to throw away doggy bags anywhere on the property although they’ve been saying they are placing one “soon”. The number 1 spot that’s supposed to be available to residents in case we have something heavy to bring up is constantly occupied by management themselves. The few parking spots available to guests are taken up by residents for weeks at a time. Unfortunately our stay here will definitely have to come to an end once our lease is up even though we were excited to stay here
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Property Manager Responded
October 16, 2025
Jennie, our wish to deliver a consistently high level of service remains the same, regardless of any changes to our team. We are certainly disappointed to see your perspective change over time, and we welcome the chance to learn more about your recent experiences and make things right. Please reach out to us at hayward@legacypartners.com so that we may follow up on your relocation request, update you on our pet waste stations, and review your observations about parking. Thank you.
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