The staff do not care about your living conditions
July 25, 2024 - Reseña de Apartments.com
When I moved in, there was a big leak spot on the ceiling that had been painted over. After a while, it broke through the paint and started leaking in my living room every time it rained. They didn’t do anything about it for months, even though I brought it to their attention on multiple occasions, and the leak got bigger and bigger and eventually rained on my TV and ruined it, as well as my furniture and irreplaceable vintage item. I asked for them to pay for the TV since it was ruined due to ...
their negligence to fix the roof and they refused, claiming that the leaks were nature’s fault and not theirs. However they didn’t even put a tarp over the roof until I started posting reviews about them! Now there is a tarp to keep the rain out but they have not fixed the roof or ceiling. On top of this they were rude and condescending and messed with my TV without permission to try to prove it worked.
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Property Manager Responded
August 5, 2024
Thank you for taking the time to share your feedback. We want to extend our sincere apologies for the inconvenience and distress experienced due to the leak in the apartment. Resident concerns are taken very seriously, and it is regrettable that this issue was not addressed promptly and effectively.
The roof repairs have now been completed and contractors are scheduled to come out to fix the interior damages. We have a strong commitment to ensuring that living conditions meet your expectations and diligent efforts will continue to be made to restore the apartment to its proper condition.
We're also very sorry to hear about any negative interactions you've had with our staff. Steps are being taken to improve communication and responsiveness to ensure that all residents feel heard and respected. For any further concerns or additional assistance, please do not hesitate to contact our office directly. Your residency is valued, and we are dedicated to making things right.
Max of 2. Service Animals are not considered pets. Pet fees and pet rent are not applicable for these service animals. Additional documentation may be requested.