When I arrived to Luxembourg with my moving truck, I handed the leasing agent my check and he told me he had already handed out my keys to my roommate who had gotten there earlier- which I find very strange. They did not review any guidelines, make sure I had renters insurance or even walk through the apartment with us.
The day we moved in we noticed the refrigerator was leaking at the bottom after we would use the front ice and water dispenser. It took 3 days to replace. We also had no hot
...water for 4 days after we reported the problem. The dishwasher had a pool of water in it, which was taken care of promptly. However, after that was fixed it smelled terrible. They came back and ran bleach through it or something the next day. I went to run my own load of dishes and when it finished, I noticed the dishes were dirty still and the soap was just sitting at the bottom. Had to put in another request for the dishwasher. These appliances are brand new and management stated they had done a walk through before we moved in, but that is hard to believe.
It took them 2 weeks (and a non-anonymous review) to address the washing machine condensation issue we reported with the hot water issue.
Overall management isn't the most proactive. I've had a door mat in the hall for a week or so before they asked me to remove it. I'm hoping the next 50 weeks go a bit smoother and I can update this review.
Max of 2. monthly, per pet.