I moved in 6 months ago and was very excited given this building was new, beautiful and seemed like a really good fit for me… My biggest concern has always been safety. While I have enjoyed my interactions with the office team, Tiffany & Alexa specifically... I continue to experience issues and it’s unfortunate for me to have to leave a negative review but I am extremely disappointed and hope this enlightens upper management to find solutions as this is only a 1 year old building already with
...countless issues and upset residents. I am writing this thorough review and will echo some of my neighbor’s reviews as well.
- “Concierge”: this is not 24/7 concierge doorman building. There are “3 hours/day” of allocated breaks & “security walks” in which the front desk / lobby is left unattended; in timings are listed but not accurate. There is also only 1 main phone line to both concierge and office; & on most days, you won’t get an answer at all: They recently added a “concierge text line” that either has a very delayed response or none at all. I have had to go downstairs to get my guests and food deliveries which is a huge inconvenience. ie. Yesterday; at 1pm & last night at 2:30am. I would suggest having the front properly staffed as 1 concierge can’t be on break, getting packages, answering phones / texts, fobbing delivery access & taking security walks at the same time….
- Safety: Guests and deliveries are let up without notice quite often, their protocol is to check the ubereats app but given there are so many times concierge is not at the desk, I’ve watched our residents fob access for random people. I’ve also watched concierge give a fob to delivery carriers. Recently, I’ve had 2 packages stolen from my unit door, there has been no resolution offered.
- Elevators: there were so many issues when I 1st moved in, while it’s gotten better, it’s still very slow. There are only 2 elevators + 1 service elevator for a 200+ unit building. This is also a pet friendly building so be prepared to spend time with oversized animals in the elevator jumping. It also either smells like dog or food in the elevators…
Again, I really hope this review is brought to the attention of upper management to resolve. I really do want to love this building. I standby the fact the team & neighbors are lovely…. But these aren’t small issues to ignore.
Thank you!
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