From the outside looking in, MileHouse has it all: great location to the lightrail/public transportation, located above awesome restaurants, salons, etc., a cool rooftop, a garage, and decently sized apartments with good appliances. However, don't let that fool you. My roommate and I moved in 9 months ago, expected to pay a little more for those amenities in the first sentence as well as a friendly management staff. One month in, management changed, they implemented a new billing process, and the
...garage was broken. For the first 5 months, we didn't receive a bill and had to go to the office every month to ask what we owe (annoying, but not a deal breaker). My roommate and I pay in two checks (a completely normal transaction for anyone with roommates), and we have to pay checks because their online system can't comprehend splitting a payment in two when it's 2018, however the complex has consistently "lost" one of our checks each month for the last 8 months. Starting with month 2, we have them scan and sign that they've received both checks on time. The manager has given us issues with this every time, even after telling her the situation and having multiple payment notices taped to our door, which we then will bring the signed check copies down and they miraculously find the missing check. EVERY TIME. Next, the garage gate has been broken since the month after we moved in. We pay an additional amount of money for an extra spot. However, with the gate being broken, whoever can park whenever, which is completely unfair to those that actually pay. There have been multiple reports that cars have been broken into because of this. Further, this summer, high school aged kids learned that they can enter through the parking garage and drive to the top floor and enter the pool, throwing parties nightly involving alcohol. With no one monitoring and the gate open, the kids could care less and the pool has been emptied multiple times over the last couple of months due to broken glass, which has increased resident utilities bills. Finally, any stairwell you enter, reeks of dog urine and it's clear they don't get cleaned often, which I know is more the owners' faults than apartment, but they never send any notices. Finally, when there is communication to the residents, it is often unprofessionally written with grammatical errors, typically no greeting, and resident emails have been accidentally released multiple times.
Max of 2.