Verified Renter
August 11, 2026 - Reseña de Apartments.com
I have been a resident for 9 years, and for the past 4 years or so, livability and satisfaction have declined dramatically. Maintenance of the exterior spaces has declined, and maintenance response times have extended to several days or longer. The removal of the Amazon Hub from the mailroom area in favor of a package room located in the front lobby has made package retrieval very inconvenient. The forced use of phone app-based access to both the property and the package room is inconvenient and ...
inconsistent, as well as presents a hazard to senior citizens.
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Property Manager Responded
August 13, 2026
Hello, Thank you for sharing your feedback and for being a resident of our community for the past nine years. We truly value your long-term residency and appreciate you taking the time to provide your perspective. We understand that changes within a community can affect the resident experience. The package room and updated access control system were implemented as community-wide upgrades intended to improve package management, delivery security, and property access for residents. We recognize that individual preferences and needs may vary, and we appreciate your feedback regarding these changes. As discussed previously in an email, if you believe the current access system creates a barrier due to a disability or medical condition, we encourage you to submit a reasonable accommodation request so that it can be reviewed through the appropriate process. We also appreciate your comments regarding community maintenance and service response times. Over the past several months, we have worked ...
to rebuild and strengthen our onsite service team, and we are pleased to be fully staffed with a complete service team. This has allowed us to resume daily operations at the level necessary to maintain and enhance the community, and we remain committed to ensuring our residents receive the service they deserve. We appreciate your feedback and the opportunity to continue improving our community. Should you wish to discuss any concerns further, please feel free to contact me directly at MonacoAtMainMgr@greystar.com. Best, Tatianna Dixon Community Manager
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