Communication: Every time that I have tried to speak verbally with the front desk, it seems like only one person is there. Then so, the front desk is always touring potential residents or doing something else so you have to be lucky to catch them. There are two administrative workers and the first line is great and very knowledgeable but cannot handle all matters-leading to the site manager. The best bet would be to email, but then again the site manager takes forever to respond and is only
...physically present a few days a week.
Maintenance: My personal experience has been TERRIBLE. I have had 2 maintenance request so far
First maintenance request: I was told in my apartment tour that I would be getting a trash bin. Moving in, I didn’t have it and after submitting a maintenance request, did not hear anything back in three weeks. I emailed about it and received my trash bin that same day
Second maintenance request: About a month and a half after moving in, my refrigerator stopped working. I submitted a maintenance request, and had someone look the next day. I was told that it would take two weeks for some parts to come in and never heard anything back. I emailed, no response. A week later again I emailed, no response. A week later again, I emailed expressing the inconvenience and finally received a reply letting me know that it was forwarded to management. I also spoke in person with the front desk, letting me know verbally and in email that I would get my food expenses reimbursed. After sending forward the receipts, that was NOT the case. Besides that, I was told that they would send someone to look at my fridge AGAIN. I’m assuming they lost track of my request and had to cover their tracks. Instead of immediately receiving an apology and/or reconciliation, the manager blamed it on a staff change for their error. That is not the tenants problem. Even though I was told I would be reimbursed on my food, I was only given $250 concession credit for reconciliation of my dining expenses during the month long period of not having a place to store my groceries.
Public Spaces: The amenities are nice and the space is quiet. However, it’s important to note that the Wi-Fi within the gym and common office space only work 20% of the time. Hot Tub and gym is maintained regularly and common spaces kept clean
2 Pets per unit max.