previously 4 star, new management incompetent
May 31, 2026 - Reseña de Apartments.com
I've been at this property several years, and I was quite pleased and planning on staying indefinitely. However, when the previous management team was bought out and replaced by GoldOller property management about 6 months ago, it has been one problem after another.
There was problems when they first started. Our apartment portal (where maintence,rent, and most everything was handled) was non functional for over a month (yes that meant we couldn't pay rent online until it was fixed). The ...
building dumpsters were not collected for several weeks. The office was straight up closed for a couple weeks during most business hours, with irregular hours after that. All maintenance requests that had been in process when this transfer happened were lost. There was lack of communication around parking stickers for a new towing company, and new electric fobs for the main doors.
There have also been several issues that have continued since GoldOller purchased the property.
There hasn't been any pest control since then. The LuxorOne package system (that we pay into every month) has been non functional. When I reached out (after 4 packages were lost in two weeks) I was told the Luxor system 'was down indefinitely'. For these last 6 months, all building packages have been left on a bench inside the main door, and a lot of packages are destroyed, misplaced, or never delivered.
Any non emergency maintenance requests are extremely hit or miss. I've had a nonfunctional dishwasher waiting for maintence since before the transfer.
The new online portal is the only means for written communication wiith management (if there is a contact email it is very well hidden) and I have been having problems with writing messages that say they sent, but not being shown in with the sent messages or replied too.
In general the main office people seem nice, but consistently didn't seem to understand why some of these issues are pretty concerning.
Today the last straw was I came home to find ALL of the packages on the bench (where they have been delivered given the lack of the package lockers) had been torn open and the contents removed or scattered.
I like my neighbors, I like the building and the neighborhood. A year ago I wouldn't picture leaving. Unless stuff changes though, I can't imagine renewing my lease. I'm not somebody that writes reviews normally, but given the lack of progress with in person conversations, and the inability for written communication, I'm at a loss.
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Property Manager Responded
June 4, 2026
Thank you for sharing your thoughts, Gwen. We understand your concerns and take them to heart. It's clear that you're facing a number of issues, from problems with the online portal and maintenance requests to the difficulties with package delivery. We're dedicated to enhancing our community and would appreciate the chance to talk more about your experience. Please reach out to us, as your satisfaction is a priority for us, and we're eager to improve.
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