My wife and I lived here at these apartments and as nice as the apartment itself was, the staff were not great. First thing that happened is that the bank we used got bought out and changed routing and account numbers and when we paid rent, the website told us that the payment was approved and without warning a week later we got a late and insufficient funds fee even though the description said that the account number was incorrect, because we had no warning of the fees this happened the next
...week and we ended up getting charged a bit over $300 extra and put on the eviction list immediately, apparently that happens if you don't pay by the 15th of the month. The only way to get off of the eviction list was to go get a cashiers check and hand deliver that. They apparently won't help you with refunds if you ask because that's just not their department and the Parent Company Canyon View Properties doesn't help with refunds like that, they aren't very considerate of the tenant. Then we got several noise complaints, noise warnings and threats to evict us if we got 2 more noise complaints from the person below us, 1 or 2 times for a roomba running during the day, one of us jumped one time and our dog jumped off the couch one time. When we got our dog we went into the office and told them/filled out all the necessary things and paid the pet rent and apparently no one wrote down that we had a pet and so we got a call that we need to remove the pet immediately since we "didn't tell them we had a dog". Which we did and you can guarantee they took our money for it. Finally after we moved out, my wife got a call that they had a package that was sent to them for us and they were holding it for us and my wife asked if they were gonna be there so she can come get it and was told "Yes". When she arrived in the time that she asked for, the office was closed. My wife went today to get that package and they apparently lost it, one thinks that some man came and picked it up, which I didn't, why are they handing it to a random man that's name isn't on the package, and the other thinks maybe the UPS picked it up and took it back. The current property manager also loses emails easily, I emailed our Notice to Vacate well before 60 days from moving out and it was apparently lost and so I was asked a couple days before we moved out where our notice was, because they were gonna charge us for not having sent it to them. Thankfully I still had the email.
Property Manager Responded