Great office staff, terrible corporate management
July 7, 2021 - Reseña de Apartments.com
The property is fine. The office staff are great. Unfortunately, the property owner (a corporation based out-of-state) demands that all leases are signed digitally. This isn't a problem on its own, however, the company has been unable to fix a typo in the start date on my lease. This problem has been present in their system for over a year, and the property manager is currently asking me to continue paying rent in good-faith without a lease while I wait for them to provide me with a digital ...
lease. I asked the office staff if we could just print it, fix the typo with a pen, initial at the modifications, and sign it. They said their hands were tied by the property owner.
Bottom-line, I'd suggest looking for another place to live until such time that the property owner gets their business in order and starts treating their tenants and office staff with a little more respect.
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Property Manager Responded
July 18, 2021
Thank you for your candor. Your feedback is invaluable to us as we are always looking to make our residents' stay as exemplary as possible. Please accept our apology for the inconveniences we may have caused. Thank you so much for your patience in all of this. We are working on resolving this issue as quickly as possible. We look forward to connecting and providing you with the 5-star service you deserve.
Sincerely,
Park Central Management
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