Not worth the price
March 26, 2025 - Reseña de Apartments.com
Impossible to get maintenance here to fix anything. Leaky appliances, water stain on my ceiling from my upstairs neighbors leaky appliances. They have an emergency maintenance line but they don't answer it or respond to messages. They have a website where you can submit non-emergency maintenance requests, but I've been here for more than a month and they haven't responded to any of them. I've only been able to get one issue fixed my entire time here, and that was because I just happened to talk ...
to the only helpful office staff when a maintenance person was sitting nearby. And she told me to call the emergency maintenance line next time, which doesn't even get a response.
The correct solution to every problem is to probably just go into the office and harass the people until they fix your issue. So this is a great place to live if you enjoy spending all your spare time trying to get other people to do their jobs, but I'd probably look elsewhere next time.
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Property Manager Responded
March 28, 2025
Thank you for sharing your experiences with maintenance service in your home. We want our residents to feel well cared for, and your comments help us identify possible areas of improvement so they will be elevated for additional consideration. In the meantime, we regret to hear of any outstanding needs and would like to arrange for any necessary services promptly. Please contact pelicanpointe@rrliving.com at your earliest convenience.
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