Mold and new property management issue
December 9, 2022 - Reseña de Apartments.com
There is a terrible mold problem in the whole property and in the bathrooms especially. I definitely was in a constant state of illness from the exposure hidden behind the walls. Things are constantly broken: the elevators, the gates, the trash chutes, the treadmills, something is always broken and even the third party phone app you use for the gates glitches - yes you NEED an app to enter your place of residence - you don't get a fob. The new property management took over and made this place a ...
nightmare to live at and jacked up the rent hundreds of dollars at renewal for no reason. I expressed my concerns directly to them and they shot down everything I said with rebuttal and no remorse or general concern for our living situation at all. The property is constantly filthy now.
There was a huge carbon monoxide leak that caused several people to be hospitalized and left residents outside without any explanation - communication with the new management is amiss. I'm honestly concerned for anyone's physical well being who lives there and their pets! Other residents on the first floor had their apartments flood furthering the mold issue. The pool had a bacteria issue and turned green from the infestation and they didn't fix it for months. I happily moved to another community for my safety and urge anyone to stray away.
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Property Manager Responded
December 15, 2022
Thank you for your feedback. While we are sorry we we're not able to meet your expectations, our team has worked diligently to improve our residents living experience. We have recently made necessary repairs to our gates and have not experienced any concerns. We take every report to our leasing office with the upmost of importance as the well-being of our residents is our top priority and when made aware of a CO2 incident our team was onsite and completely halted all work being completed in the garage where this occurred. We ask that you reach out to our team at (214) 520-8787, where we can best assist you with more information and discuss what our team has implemented since. We hope to hear from you.
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