lies and gouging
October 24, 2023 - Reseña de Apartments.com
My wife and I moved here as our first apartment. When moving in we were told the pool was open 24 hours a day. Since moving in we've been told it closes at 10 and that anyone in the pool after will have the police called on them. In addition they now require each person using the pool to wear a band showing they're a member of the community. That's okay except they're $50 each. They also charge a cam fee of $40 a month that they can change as much as they want. When moving in we didn't have much ...
time to research and were told we could turn the inspection form in whenever we can. We've since found out it needs to be turned in within 48 hours of moving in. This is understandable but the blatant lie is not. My car was also towed and I've found that the towing company they use is predatory. The biggest reason we chose this apartment was the fireplace which was broken when we moved in. We called to get it fixed and when maintenance showed up they berated my wife about it not being an emergency. Maintenance will also show up whenever they want even if you tell them to only come on certain days. My wife is anxious around maintenance now because of this and because they've come in while we're sleeping several times. The complex also keeps trying to sign us up for renters insurance even though we have a policy. The sinks and washer and dryer smelled horrible when we moved in and after calling maintenance they did nothing. The gate is closed inconsistently at best and there's never enough parking. The app they use to pay rent is also horrible and you have to use it as they no longer accept checks. I'm sure there's more too but that's all I remember off the top of my head.
Tldr they'll charge every fee under the sun and maintenance will spit in your face while the amenities you moved in for don't even work.
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Property Manager Responded
October 25, 2023
We apologize for the negative experience you had with our maintenance staff. We appreciate you bringing this to our attention and we will address this issue to ensure better service in the future. Thank you for taking the time to leave a review.
Max of 2. Vaccination records required at time of move in.