Apartment was beautiful, but staff is passive-aggressive and unprofessional. In my two years, I experienced two leaks.
A few highlights of the negative experiences:
-On move in day they were scrambling to get the apartment ready. Still touching up paint and hurriedly trying to mop and clean up. In the rush, they did not do a great job, leaving me to have to clean up after them.
-2 leaks in 2 years. While they stopped the actual leak, it took them nearly 2 months to come and repaint the ceiling,
...which they only ever partially finished. When they did come and do some of the work, they left paint/ceiling dust all over the affected area.
-I received a passive-agressive, threatening message accusing me of smoking marijuana in my apartment (which was not true). The message was specifically to me and they threatened "further action" if it didn't stop. I met with them to discuss where I told them it wasn't me and they simply said "we've received complaints". My issue is how could the smell be narrowed down to my apartment and why was there not a broader message sent to the whole floor for example? During the conversation the staff member was dismissive
-Upon move out I left the apartment quite clean. Not quite professionally clean, but certainly cleaner than I moved in based on the scramble. They charged me for excessive cleaning.
-I was also charged nearly $400 to replace the stovetop because it had very mild discoloration. Replacing a stovetop that is fully functional for slight discoloration is excessive.
Overall save yourself from periodic flooding, passive-agressive staff and nickel and diming upon move out.
Max of 2 pets pet unit. All veterinary records must be recent and up to date.