Things that were advertised:
- Secured parking garage with resident-only access from the 2nd floor up.
- Secured access building, only residents can enter the upper floors of the building, use the elevators, etc.
- A year-round heated pool
All of the three things mentioned above didn't happen. Parking garage was never secured. Gates became operational, someone would hit one, then became in-operational indefinitely because they were "installing new warning lights" and "needed a part" that
...apparently never came. Because of this, several cars were broken into, windows smashed the entire two years I lived there. My license plate was stolen off my vehicle on the 4th floor of the parking garage.
The secured access into the building on my floor was compromised for over a year. The door from the garage (which was no longer secure), into the building, was broken because of poor construction. I had requested someone to look at it to be fixed. After months of not seeing it fixed, my storage unit down the hall of my apartment was broken into very easily, as well as several other storage units in that room. Thousands of dollars of things were stolen, and the Den was no help. Refused to look at the security cameras because "you can't really see anything on those anyway", and then basically said "we do not guarantee safety or security of the building or your belongings in any way."
Lastly, the pool. Advertised as "year-round heated pool". This was great on those random days where it would be 80 in February. They claimed that the heated pool didn't meet City of Denver requirements to be open all year round, so they stopped heating the pool. Instead of just doing what the City required. My guess was that it was getting too expensive for them to keep it heated year round. Also, hot tub was broken frequently.
In closing-- don't move here. Management is terrible. You will get your things stolen, because criminals target this high-end building. Even after setting up a meeting with the manager about my concerns, no one was helpful, nor did they really care that multiple things have been stolen from me despite the building being "resident-only". For being a "luxury apartment" and paying the higher price, I was left feeling like I was not getting what I was paying for, and not getting what the leasing agents boasted about during the walking tour.
Max of 2. Breed restrictions apply.