Poor management- deceitful ads- renter beware.
February 27, 2022 - Reseña de Apartments.com
I rent from OnQ at The Maxwell on Longview, and for the following reasons don't recommend renting from an OnQ property (or at least The Maxwell).
The apartment my partner and I saw was advertised by OnQ as having 2 parking spots. After applying (and paying over ~$100 application fees ($50/person)), and putting down deposit money ($1375), they shared the lease. Only 1 parking spot was listed. We called to discuss, and OnQ refused to refund the fees and told us that another one of their ads for ...
the same property stated only 1 parking spot came with the apartment. OnQ said THAT ad was the correct ad. I do not know how we were supposed to know, and “renter beware”- they may do the same thing to you. Since we were on a deadline and we already spent so much money on the application we decided to go forth, regretfully.
My partner and I each have one car, and my car has been vandalized twice (with police reports, $3,000 damages per incident for $6,000 total) while parked on the street. The apartment itself is gated, but the street/area is pretty bad and has a lot of foot traffic and property crime. I have tried unsuccessfully since moving here to get another parking spot but have not gotten one. The assigned property manager did change, so I imagine some of that is due to the transfer of responsibilities. I empathize with that difficulty, but still don’t think it’s appropriate given the original ad we saw clearly offered 2 spots.
I hope the property management would step up and make this right by better managing new parking vacancies, but they haven’t so far. I will update this review if anything changes. The apartment suits our long-term needs overall but with the parking issue I will probably look elsewhere when the lease expires; I can’t stand the expense and stress of my car being vandalized on the street due to their deceptive ads and lack of responsiveness.
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Max of 2.