Deterioration under new management
May 1, 2026 - Reseña de Apartments.com
Since the change in management at Ownsby Apartments, there has been a noticeable decline in professionalism and communication.
Details fall through the cracks, communications go unanswered and when responses are received, reasonable questions are sometimes treated as if they are excessive or demanding, rather than being handled with professionalism. This creates an environment where residents feel discouraged from seeking clarification.
Additionally, interactions with management have at times ...
felt unprofessional, including instances where the property manager has spoken over residents or raised their voice during conversations. This approach makes it difficult to have productive, respectful communication.
Overall, there is a lack of professionalism under the new management. I hope this feedback is considered and leads to meaningful improvements.
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Property Manager Responded
May 21, 2026
Jessie,
We have received all three of your reviews. I believe you spoke with our Dallas market manager Jaycie upon move out an then I texted you on Tuesday after these reviews came through in order to get more specifics about what led to your frustration. Please call or text me back.
Sincerely,
Spencer – VP at BSR (Ownsby’s ownership group)
Max of 2. $400 for 1 pet, $500 for 2 pets.